Last Updated: 04/09/2024

Thank you for shopping at colourbreeze.com! We hope you are thrilled with your purchase. If you are not completely satisfied, we offer a return policy subject to the terms and conditions outlined below.

1. Eligibility for Returns

1.1 Unopened and Unused Products

We accept returns of unopened and unused products within 10 days of receipt. To be eligible for a return, the product must be in its original condition, including packaging and any included accessories.

1.2 Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Products that have been opened or used.
• Items purchased on clearance or sale.

2. How to Initiate a Return

2.1 Contact Us

To initiate a return, please contact our customer service team with the following information:

• Order number
• Product(s) you wish to return
• Reason for return

2.2 Return Authorization

Upon receiving your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

3. Return Shipping

3.1 Shipping Costs

You are responsible for the cost of return shipping unless the product was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the product is returned safely.

3.2 Address for Returns

Please send your return to the following address: Parimpora,Srinagar J&K

4. Refunds

4.1 Processing Time

Once we receive and inspect the returned product, we will process your refund to the original payment method. Please allow up to 14 business days for the refund to be reflected in your account.

4.2 Non-Refundable Items

Shipping costs are non-refundable. If the return is not approved due to non-eligibility or damage, we will notify you and may return the product to you at your expense.

5. Exchanges

5.1 Product Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Incorrect Items

6.1 Report Issues

If you receive a damaged or incorrect item, please contact us within 7 days of receipt with details and photographs of the issue. We will provide instructions for returning the product and will cover the return shipping costs in such cases.

7. Changes to the Return Policy

We may update this Return Policy from time to time. When we do, we will post the revised policy on this page and update the “Last Updated” date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about our Return Policy, please reach out to us through our website.

Thank you for shopping with us at colourbreeze.com. We appreciate your business and are here to help with any issues you may have!